SHOPEE DAN PERBUDAKAN SUKARELA: PRAKTIK EKSPLOITASI KURIR EKSPEDISI DI TENGAH MASIFNYA MASYARAKAT KONSUMTIF

Abstract

Shopee couriers went on strike because their wages were IDR 2,213/package delivered (Yanwardhana, 2021). Meanwhile, Shopee is able to earn more than 67 trillion in revenue from Indonesian users (Burhan, 2021). This phenomenon is in the spotlight of voluntary slavery in the midst of a massive consumer society on the Shopee commercial electronic site. The welfare of Shopee couriers as part of the Shopee industry employees becomes so sad that it is coupled with the risks that must be borne by the courier in the process of delivering goods. The purpose of this study is to examine the phenomenon of voluntary slavery of Shopee couriers in the perspective of Herbert Marcuse's Theory. The method used is qualitative with a phenomenological approach. The results show that voluntary slavery occurs in the target system for sending goods to couriers which is equivalent to overtime work of up to 12 hours every day. In addition, another form of slavery is the losses imposed on the courier such as the CoD system with customers who are reluctant to pay for the goods received. The new finding found in this study is the concept of one dimension man in the expedition courier work system.